Entretien des montres

Chez RF-Watchmod, nous sommes fiers de la qualité et du savoir-faire de nos montres. Pour que votre garde-temps reste en parfait état et offre ses meilleures performances, nous vous recommandons de suivre ces conseils d'entretien :


Vissez et insérez correctement la couronne :

Veillez à ce que la couronne soit entièrement vissée et correctement insérée après le réglage de l'heure. Cela maintient votre montre étanche et empêche l'humidité ou la poussière de pénétrer dans le mécanisme, préservant ainsi la longévité de votre montre.


Évitez d'immerger la montre ou de l'exposer à des conditions extrêmes :

Nos montres sont conçues pour durer, mais n'oubliez pas que vous achetez une œuvre d'art. Bien que les garde-temps soient résistants à l'eau, nous vous recommandons d'éviter d'immerger votre montre sauf en cas de nécessité absolue. L'exposition à l'eau peut tout de même provoquer une usure au fil du temps ; il est donc préférable de protéger votre montre de toute exposition inutile. Assurez-vous toujours que la couronne est bien fermée avant tout contact avec l'eau, et soyez prudent à proximité de l'eau.


Protégez-la des liquides corrosifs :

Tenez votre montre à l'écart des produits chimiques et liquides corrosifs, tels que les parfums, les lotions ou les produits d'entretien, qui peuvent endommager les composants en métal ou en cuir. Si votre montre entre accidentellement en contact avec l'une de ces substances, essuyez-la immédiatement avec un chiffon propre et sec.


Entretien et révision réguliers :

Comme tout produit finement conçu, votre garde-temps RF-Watchmod nécessite un entretien régulier pour fonctionner sans accroc. Nous vous recommandons de faire réviser votre montre par un professionnel tous les 1 à 2 ans afin de nettoyer et de lubrifier le mouvement. Cela garantit des performances et une longévité optimales.


Rangement adéquat :

Lorsque vous ne la portez pas, rangez votre montre dans un endroit frais et sec, à l'abri de la lumière directe du soleil et des températures extrêmes. Évitez de la laisser dans des endroits très humides, ce qui pourrait affecter les composants internes et provoquer de la rouille ou de la condensation à l'intérieur du boîtier.


Évitez les chocs et les impacts :

Les montres automatiques possèdent des mécanismes internes délicats : manipulez donc toujours votre montre avec soin. Évitez de la cogner contre des surfaces dures, car les impacts peuvent affecter le mouvement ou endommager le verre. Un écrin ou une boîte à montre est idéal pour ranger votre garde-temps lorsque vous ne le portez pas.


En suivant ces quelques conseils d'entretien, vous pouvez garantir que votre RF-Watchmod reste en parfait état de marche et conserve sa beauté et sa précision. Un entretien adéquat permet au mouvement de fonctionner sans accroc pendant de nombreuses années.

Si vous avez des questions ou besoin d'aide supplémentaire pour l'entretien de votre montre, n'hésitez pas à nous contacter. Nous sommes toujours ravis de vous aider !

Product

Can I adjust the strap size?

We include a complimentary tool kit (for free) on all orders to help you adjust the strap properly.

Please refer to this guide and follow the instructions carefully to adjust your strap size

What movements do you use?

We use Japanese automatic and meca-quartz movements: NH34, NH35, NH05, NH38 and VK63.

They are the workhorses of the industry: self-winding, 41+ hours of power reserve on the automatics, and serviceable anywhere in the world.

Do they have any type of warranty?

Yes, all our watches come with a 2-years warranty covering any manufacturing defects, particularly in the movement, to ensure optimal performance.

If you experience any functionality issues or other problems, please contact us.

Can I customize my own logo?

Absolutely! Please contact us via email or whatsapp and we will guide you through the customization process. We are the best at building custom watches.

I like a watch, but I want another strap / dial.

We can create your piece 100% custom-made. Just contact us via WhatsApp, and together we’ll explore the possibilities. You’ll receive a response within 24 hours.

Where are watches assembled?

We assemble most of our watches in Spain. To reduce wait times, we also collaborate with trusted partner workshops in other Spanish cities.

For certain custom orders, assembly may take place in one of our international workshops located in Japan, China, or the USA, especially when specific components are only available through those partners.

If you have any questions about the assembly location of your watch, feel free to contact us — your satisfaction is our top priority.

Are you affiliated with any watch brand?

No. Our watches are original pieces inspired by classic designs, built with Japanese movements and our own parts. They are not replicas, and we are not affiliated with, endorsed by or connected to any other watch brand.

Can I customise my own watch?

Absolutely! We're committed to turning your dream watch into reality. Customize every detail, from the dial and hands to the case and strap, to create a timepiece that perfectly matches your style.

Craft your dream watch with our expertise. Write us to start designing!

Are they waterproof?

Our watches have a water resistance of 3ATM, this means that they are designed to be water-resistant for everyday situations, such as splashes or rain. However, we do not recommend using them for swimming or diving.

Several factors can affect water resistance, such as an improperly screwed crown, a sudden impact, or a change in temperature.

If you need enhanced water resistance for swimming, please let us know before placing your order. Our workshops can install reinforced gaskets for improved water resistance. This service incurs an additional fee of €49.95.

Lastly, please note that any markings on our dials are purely decorative and do not reflect the actual water resistance level of the watches.

I can't find the watch I'm looking for.

Given the thousands of possible combinations, we can't display them all on our website.

Please contact us via WhatsApp or Instagram with the model you're interested in, and we will assemble it as a custom order exclusively for you.

What is an RF custom watch?

A watch hand-assembled to your order from a Japanese automatic movement and a 316L stainless steel case, with the dial, hands, bezel and bracelet you pick in the configurator. Luxury looks without the logo markup, and no two orders leave here exactly the same.

Are there any sale offers?

Absolutely! Along with our complimentary worldwide shipping, we’re pleased to offer a special promotion: get 20% off your second watch when you purchase.

We also provide attractive wholesale prices for jewellers or companies interested in our unique watches, with a minimum order of just 10 units.

Don’t hesitate to contact us and take advantage of these fantastic offers!

Shipping

Shipping time.

We typically require 3–7 working days to assemble your watch. After that, shipping times may vary between 4–8 working days, depending on the chosen shipping method and the destination country.

In total, the process usually takes around 7–15 working days.

Please note that customised watches may require an additional 3–5 working days.

Do you ship overseas?

Yes, we offer free worldwide shipping on orders over €150. Please note that shipping times may vary depending on the destination country.

Will I need to pay import taxes in my country?

No, you won’t encounter any additional charges. We cover all taxes and import duties, ensuring a hassle-free delivery experience.

The price you see is the total you’ll pay, with no surprise fees at delivery.

How can I track my order?

Once your watch has been shipped, you will receive an email containing your tracking information. This will allow you to monitor the status of your order as it makes its way to you.

If your order has not yet been shipped, or if you want more detailed tracking, you can also check our tracking section

Just a quick note to clarify: you might not see full tracking updates yet because we work with multiple logistics partners, and the package may still be in handover between carriers. Very soon, the courier will scan it into their system, and you'll be able to track it normally.

My Order

Where is my order confirmation?

Your order confirmation is automatically sent to your email address as soon as you place your order. If you do not receive it within 24 hours, please contact us via email to check if there was an issue with your order.

Before reaching out, please check your spam or junk folder, as the confirmation may have been redirected there.

Can I cancel my order?

There is a short period between placing your order and beginning its processing. If you contact us via email immediately after placing your order, we may be able to cancel it before it is processed.

Please note that orders can only be canceled within 24 hours of placement. If you contact us after this period, your order will already be in processing or shipping, but you still have the option to return it once it is delivered.

Can I exchange or return my watch?

You can return the item within 30 days of receipt if it is undamaged, unused, and in its original packaging with all tags attached.

We also offer exchanges at no additional cost if there are any issues with the delivery or if you receive a damaged package.

Please note that this policy does not apply to customised watches.

If you request a return, we will provide you with the most suitable return address. If you have any questions about size or other specifications, please feel free to email us.