Política de garantía

We include a complimentary tool kit (for free) on all orders to help you adjust the strap properly.

Please refer to this guide and follow the instructions carefully to adjust your strap size

We use Japanese automatic and meca-quartz movements: NH34, NH35, NH05, NH38 and VK63.

They are the workhorses of the industry: self-winding, 41+ hours of power reserve on the automatics, and serviceable anywhere in the world.

Yes, all our watches come with a 2-years warranty covering any manufacturing defects, particularly in the movement, to ensure optimal performance.

If you experience any functionality issues or other problems, please contact us.

Absolutely! Please contact us via email or whatsapp and we will guide you through the customization process. We are the best at building custom watches.

We can create your piece 100% custom-made. Just contact us via WhatsApp, and together we’ll explore the possibilities. You’ll receive a response within 24 hours.

We assemble most of our watches in Spain. To reduce wait times, we also collaborate with trusted partner workshops in other Spanish cities.

For certain custom orders, assembly may take place in one of our international workshops located in Japan, China, or the USA, especially when specific components are only available through those partners.

If you have any questions about the assembly location of your watch, feel free to contact us — your satisfaction is our top priority.

No. Our watches are original pieces inspired by classic designs, built with Japanese movements and our own parts. They are not replicas, and we are not affiliated with, endorsed by or connected to any other watch brand.

Absolutely! We're committed to turning your dream watch into reality. Customize every detail, from the dial and hands to the case and strap, to create a timepiece that perfectly matches your style.

Craft your dream watch with our expertise. Write us to start designing!

Our watches have a water resistance of 3ATM, this means that they are designed to be water-resistant for everyday situations, such as splashes or rain. However, we do not recommend using them for swimming or diving.

Several factors can affect water resistance, such as an improperly screwed crown, a sudden impact, or a change in temperature.

If you need enhanced water resistance for swimming, please let us know before placing your order. Our workshops can install reinforced gaskets for improved water resistance. This service incurs an additional fee of €49.95.

Lastly, please note that any markings on our dials are purely decorative and do not reflect the actual water resistance level of the watches.

Given the thousands of possible combinations, we can't display them all on our website.

Please contact us via WhatsApp or Instagram with the model you're interested in, and we will assemble it as a custom order exclusively for you.

A watch hand-assembled to your order from a Japanese automatic movement and a 316L stainless steel case, with the dial, hands, bezel and bracelet you pick in the configurator. Luxury looks without the logo markup, and no two orders leave here exactly the same.

Absolutely! Along with our complimentary worldwide shipping, we’re pleased to offer a special promotion: get 20% off your second watch when you purchase.

We also provide attractive wholesale prices for jewellers or companies interested in our unique watches, with a minimum order of just 10 units.

Don’t hesitate to contact us and take advantage of these fantastic offers!

We typically require 3–7 working days to assemble your watch. After that, shipping times may vary between 4–8 working days, depending on the chosen shipping method and the destination country.

In total, the process usually takes around 7–15 working days.

Please note that customised watches may require an additional 3–5 working days.

Yes, we offer free worldwide shipping on orders over €150. Please note that shipping times may vary depending on the destination country.

No, you won’t encounter any additional charges. We cover all taxes and import duties, ensuring a hassle-free delivery experience.

The price you see is the total you’ll pay, with no surprise fees at delivery.

Once your watch has been shipped, you will receive an email containing your tracking information. This will allow you to monitor the status of your order as it makes its way to you.

If your order has not yet been shipped, or if you want more detailed tracking, you can also check our tracking section

Just a quick note to clarify: you might not see full tracking updates yet because we work with multiple logistics partners, and the package may still be in handover between carriers. Very soon, the courier will scan it into their system, and you'll be able to track it normally.

Your order confirmation is automatically sent to your email address as soon as you place your order. If you do not receive it within 24 hours, please contact us via email to check if there was an issue with your order.

Before reaching out, please check your spam or junk folder, as the confirmation may have been redirected there.

There is a short period between placing your order and beginning its processing. If you contact us via email immediately after placing your order, we may be able to cancel it before it is processed.

Please note that orders can only be canceled within 24 hours of placement. If you contact us after this period, your order will already be in processing or shipping, but you still have the option to return it once it is delivered.

You can return the item within 30 days of receipt if it is undamaged, unused, and in its original packaging with all tags attached.

We also offer exchanges at no additional cost if there are any issues with the delivery or if you receive a damaged package.

Please note that this policy does not apply to customised watches.

If you request a return, we will provide you with the most suitable return address. If you have any questions about size or other specifications, please feel free to email us.